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There’s no shortage of factors that keep business leaders awake at late at night: competition risks, regulatory risk, customer demands, and so on. But one thing many are not noticing is the possibility to automatize processes within the firm which can reduce turnaround time, eliminate errors, and improve overall efficiency and profit.
Automating a process is the process of moving an inefficient, manual, step-by-step procedure into a simple and more efficient digital format, or function, activated when data is entered or another event. This lets workers focus their efforts on more meaningful tasks which improves employee satisfaction and enhance customer relationships.
For example, a law firm may have a lengthy process which requires the collection and review of numerous documents, including engagement letters and court pleadings, agreements and contracts. Automating workflows that route these documents at the appropriate time to the right person can help you accomplish more work in a single day while cutting down on compliance risks and giving clients a more personal and prompt service.
The key to success in automation is understanding the existing workflow and identifying which processes are good candidates for automation. A systematic and thorough approach allows businesses to avoid wasting time on inefficient and non-critical processes, while also building confidence in automation technologies. The first step is to determine the value of a process and evaluating how easy it would to be to convert to an automated workflow.
